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• How does your medical alert system work?
• Can I purchase the system as a gift for someone else?
• Who will install my system?
• How do I install the system?
• Do I need any special equipment or phone jack to install your system?
• Can I still use my phone once your system is installed?
• Do I have to sign a contract?
• How far from the console will the alert button work?
• Can I wear the alert button in the shower?
• What if I need to have the system serviced?
• Can I update my call list?
• Can I provide my medical history and medication?
• How do I pay for my system?
• Are there any additional charges?
• What if I decide I no longer need the system?
• How long has Safe Home Security been in business?
• Does the system work with DSL and voice over internet?
• What if I move?
• Who responds when I call for help?
• What if I lose power?
• What if I accidentally set off the alarm?

When you activate the system, either by pressing the “emergency” button on the console or the button on your alert device, a signal is sent to the monitoring center. At that time, a professional operator will call back using your system’s two-way talk intercom feature to assess your emergency. If you need medical help, it will be dispatched immediately. If you do not, a caregiver or loved one may be contacted, or the alarm may be canceled. If the operator does not get any response, help is dispatched immediately.

Absolutely. In fact, it is quite common for a caregiver, son, daughter or other relative to purchase the service on behalf of a loved one. All we need to establish service is the end-user’s contact information: name, address and phone number. Billing information should be provided as well.

The system is designed for easy installation by the end-user, caregiver, relative, etc. It is pre-programmed before shipment and ready-to-go right out of the box. A typical installation takes just 5-8 minutes.

The system installs much like an answering machine. However, for your convenience, easy-to-follow instructions are provided. Be sure to contact us after you install the system so that we can test it with you.

We want to be sure it is communicating with our central monitoring station.

No special equipment or phone jack is needed to use our system. All that’s required is standard, active phone service. (Phone service that uses a telephone line for communication.)

Absolutely! Use your phone as you normally would. Should you have an emergency while you are on the phone, you can still send an emergency signal to the central monitoring station. Just press the “emergency” button on the console or your alert device and our system “seizes” the phone line. Your emergency signal is sent!

Long-term contracts are NOT required. However, customers must complete certain documents to provide us with important information. For example, we need information pertaining to a client’s address, phone number(s), emergency call list, medical history (optional) and billing information.

The alert button has long-range transmission capability. Plus, it will operate both inside and outside a typical home. We strongly advise that the alert device be tested from a variety of locations in and around the home to verify the end-user’s true operating range.

The listening distance includes most areas within a typical home. However, central station operators act on the side of caution when the end-user does not respond. More specifically, emergency personnel are dispatched when the end-user can not be heard by the operator.

Yes! It is water-resistant, but we recommend that you do not place the device directly under the water stream.

Simply call toll free 866-367-2995, ext. 1107. Because you actually lease the system versus owning it outright, we send you replacement equipment. You return the defective equipment to us in the same box.

Yes, as often as you deem necessary!

Absolutely, and we recommend doing so. That way, emergency responders are better prepared to treat you. Your medical information is handled with the highest degree of confidentiality.

We offer two (2) highly affordable options, both of which include enrollment in our automatic payment program. Charges can be assessed to a credit card (Master Card, Visa, Discover) or deducted from a bank account. You can choose to pay your monitoring charges on a month-to-month basis, but will save significantly by paying on an annual basis. A nominal, one-time activation fee is also required. Call toll free 866-367-2995, ext. 1107 for details.

No. You will only be charged for additional alert devices should you want them. Your console will accommodate up to sixteen (16) separate alert devices.
 

Simply let us know. Call 866-367-2995, ext. 1107. We ask for thirty (30) days advance notice of your cancellation date. We’ll then make arrangements for you to send the equipment back to us. Billing is terminated after the equipment is received by Safe Home.
 

Safe Home Security has been providing monitored home security services since 1988. With over 50,000 customers - and growing - we are one of the largest independent home security companies on the East Coast. We take great pride in protecting our customers from home-related emergencies. After all, we have families, too!

No. The system will not work with DSL and voice over internet protocol (VoIP) at this time.

Your system can be used in your new home provided it has standard, active phone service. Remember, having your correct contact information is vital during an emergency. Please be sure to give us your new address and phone number in advance of your move so that we can update our records.

First, a central station operator will contact you through the console’s two-way talk intercom system. If needed, your local paramedics, ambulance service, etc. will be dispatched.

Your system includes a “long-life back-up battery” to provide continuous protection until AC power is restored, assuming the power outage is short-term. The battery then recharges itself when power does return.

No need for concern. Simply wait for the central station operator to contact you and then tell them that you accidentally activated the system. They will cancel the alarm and no further action will be taken.

Copyright ©  Safe Home Security, Inc.
Last modified: December 27, 2007